Annex Spa policies
Booking Appointments/Cancelling Appointments
Our services are by appointment only. We do take walk-ins and last minute appointments of course, but we cant guarantee there will be an opening for exactly what you want, when you want it if you don't give us some notice!!
We recommend calling or email ahead to schedule an appointment.
Of course, if the fancy strikes you, please don't hesitate to call for a last minute service and we will try our best to accommodate you!
We also offer online booking 24 hours a day for when you decide at 3am you need to book that manicure tomorrow.
A credit card is required to hold your first appointment with us at the spa. We won't ask for this for future appointments but we ask that you kindly give us a call should you find yourself unable to make your scheduled time slot, stuck in traffic, out of the country, etc. We aren't crazy strict, but do have a 24 hour cancellation policy. We appreciate a heads up as soon as possible so that we have the chance to give your appointment time to some other deserving person. Please understand that a last minute cancellation leaves an empty slot in our schedule. If we can't fill your spot with someone from our waiting list, we may need to charge you for your appointment at our discretion.
Life happens, we all forget things, but please don't "no show."
Cancel BEFORE 24 hours - no problem!
Cancel WITHIN 24 hours - possible 50% of appointment charge
If you are feeling unwell? - please just let us know!
Don't cancel at all? - 100% of appoinment charge
