ANNEX Spa Policies

Booking & Cancelling Appointments

Our services are by appointment only. We do take walk-ins and last minute appointments of course, but we cant guarantee there will be an opening for exactly what you want, when you want it if you don’t give us some notice!!

We recommend calling or email ahead to schedule an appointment.

Of course, if the fancy strikes you, please don’t hesitate to call for a last minute service and we will try our best to accommodate you!

We also offer online booking 24 hours a day for when you decide at 3am you need to book that manicure tomorrow.

A credit card is required to hold your first appointment with us at the spa. We won’t ask for this for future appointments but we ask that you kindly give us a call should you find yourself unable to make your scheduled time slot, stuck in traffic, out of the country, etc. We aren’t crazy strict, but do have a 24 hour cancellation policy.

We appreciate a heads up as soon as possible so that we have the chance to give your appointment time to some other deserving person. Please understand that a last minute cancellation leaves an empty slot in our schedule. If we can’t fill your spot with someone from our waiting list, we may need to charge you for your appointment at our discretion.

Life happens, we all forget things, but please don’t “no show.”

Making Payment As Easy As Possible

Please try to book your appointment in advance and don’t forget to mention you have a gift certificate when you call.

That gift was purchased for you by someone special and we want to make sure your experience is amazing and that they get their money’s worth!

Please bring your gift certificate with you to pay for your appointment. It is like cash so make sure you hold on to it! We can not redeem gift certificates unless they are physically present so make sure you keep that little gem in a safe spot. You are welcome to use your gift certificate for the specific service selected or as a dollar amount in order to purchase a different service or to buy any of our crazy amazing products.

Partially redeemed gifts will be issued a credit. We do not give cash back but you can spend it however you would like at the spa. Oh and no, the gift certificate can not be redeemed for cash. It was a gift silly! Use it up!!